Calling Queues

Calling Queues Information
Queues consist of:

  • Incoming calls being placed in the queue
  • Members that answer the queue (static members or users that login as agents dynamically)
  • A strategy for how to handle the queue and divide calls between members
  • Music played while waiting in the queue
  • Announcements for agents and callers

Callers can reach a queue you have configured via a DID Routing, DID Failover or IVR (Digital Receptionist).

Logging in and Logging out of Queues Dynamically

  • Login: Dial *11, at the prompt, dial queue ID
  • Logout: Dial *12, at the prompt, dial queue ID